How accessible is your industry? Data-driven insights, sector by sector

Dutch public bodies have had to make their websites accessible since 2018, but whether hospitals and private care providers are bound by the same rules is not settled; in September 2026 a parliamentary motion asked the government to find out. We scanned the homepages of 29 healthcare providers, 24 hospitals and clinics and 5 care organisations, against WCAG 2.2 and classified every automatically detected barrier by criterion, principle and level. 25 homepages have at least one barrier at Level A or AA, 292 in total. Low-contrast text is the most common problem, and seven providers hold 68% of all barriers.

Since 28 June 2025, the BFSG has required insurers in Germany to make the digital channels that lead to a consumer contract accessible. We scanned the homepages of 33 insurers, six of them statutory health insurers, against WCAG 2.2 and classified every automatically detected barrier by criterion, principle and level. 26 homepages have at least one barrier at Level A or AA, 384 in total. One problem dominates: low-contrast text makes up 59% of all barriers. The problem is also concentrated: seven insurers hold 65% of all barriers, while seven others show none.

Since 28 June 2025, e-commerce services offered to consumers in France must be accessible. We scanned the homepages of 24 online shops operating in France, across grocery, fashion, home, beauty and electronics, against WCAG 2.2 and classified every automatically detected barrier by criterion, principle and level. Every homepage has at least one barrier at Level A or AA, 1,037 in total. The most common problem sits in the controls shoppers use to browse and buy: buttons and links that a screen reader cannot name. Because 92% of barriers repeat an error already on the same site, a few shared components hold the key to most fixes.

Telecom is one of the services the European Accessibility Act names outright: since 28 June 2025, operators' websites and apps must be accessible across the EU. We scanned the homepages of 26 telecom operators in the European Economic Area, 14 group corporate sites and 12 consumer sites, against WCAG 2.2 and classified every automatically detected barrier by criterion, principle and level. Every homepage has at least one barrier at Level A or AA, 591 in total. Most are buttons and links a screen reader cannot name, and group corporate sites carry far more barriers than the consumer sites customers use every day.

Since 28 June 2025, banks in Austria have been required to make their online services accessible. We scanned the homepages of 31 banks operating in Austria against WCAG 2.2 and classified every automatically detected barrier by criterion, principle and level. 24 homepages have at least one barrier at Level A or AA, 221 in total. The problem is concentrated: seven banks account for 57% of all barriers, while seven show none. Most barriers are the same error repeated, which makes the gap narrower than the headline figure suggests.